Information We Handle
| Information | Purpose |
|---|---|
| Email correspondence and contact details | Used to respond to grooming inquiries, appointment questions, service requests and feedback. |
| Pet care details voluntarily included in a message | Used to understand the inquiry and provide relevant information about grooming services and care options. |
| Cookie-notice preference | Stored locally in the visitor's browser to remember the notice preference and avoid repeatedly displaying the same message. |
Email Correspondence
Fluffology handles messages sent to our published contact address to respond to questions about grooming appointments, coat care, available services and related requests. Please share only the information needed for your inquiry. Correspondence is not published or used for unrelated marketing purposes.
Pet Care Information
Visitors may choose to describe their pet's coat type, grooming preferences or handling needs when asking about a service. This information helps us understand the request and discuss suitable care options. Avoid including sensitive personal information that is not necessary for the inquiry.
Local Browser Storage
The cookie notice uses a browser localStorage preference to remember whether the notice has been acknowledged or closed. This preference is stored on the visitor's device rather than being used as a grooming appointment record. Visitors can remove locally stored preferences through their browser's site data or storage settings.
Data Handling and Security
We aim to handle correspondence responsibly and limit its use to the purpose for which it was provided. Visitors should avoid sending payment card details, passwords or other sensitive information through ordinary email. No online communication method can be guaranteed to be completely secure.
Privacy Questions
For questions about this policy or the information included in a message to Fluffology, contact us at [email protected] .